Air Conditioning FAQ

What can I do to maintain my air conditioning equipment?

• Inspect and change your filter on a monthly basis.
• Keep dirt and debris away from the outside unit.
• Sign up for our Priority Service Agreement which will provide annual servicing.

What temperature should I set my thermostat to for cooling and heating?

• A comfortable setting for many people is between 76-78° for cooling and 68-70° for heating. These temperatures will maximize energy efficiency at a comfortable level for your home.

Can I troubleshoot my air conditioner before calling for service?

• Yes, see our AC Troubleshooting page for DIY maintenance tips that tell you what you can check to possibly avoid the expense of a service call.

My air conditioner is not cooling so I turned the thermostat down.   Why isn’t it working better if it’s set to a lower temperature?

• Turning the temperature down will not make the system cool any better and it may only complicate a problem. If your air conditioner does not seem to be cooling, there may be a problem with its operation and a professional should be called to check the system.

Do you offer a warranty for new units?

• Yes, we offer manufacturer warranties and extended warranties for all new air conditioning units. Click here to see our warranty information.

Should I repair or replace old equipment?

When something breaks down, it’s tempting to go the quick route and pay for repairs to get it up and running again. That quick-fix may seem the least expensive route now, but it may not offer the most value in the long run.

Three main factors to consider are:

• Life Expectancy
• Efficient Operating Cost
• Complete System Capability

Life Expectancy of Current System

Paying for repairs to an old or ineffective system often draw outs the inevitable. An older system that breaks down once is likely to continue to breaking down. That means more emergency service calls and charges and the risk of damage to your home or other components of your cooling system.

Efficient Operating Cost

There’s also an ongoing cost factor to consider. Even six-year -old air conditioners are often considered inefficient by today’s energy efficiency standards. With new high-efficiency equipment, you could save up to 60% on your energy bills. In the long-run, installing a new cooling system can actually pay for itself in energy savings within a relatively short time.

Complete System Capability

When one component of your system breaks down unexpectedly, it’s easy to only focus on repairing or replacing that component. However, each part of your system works with the others to increase efficiency and reliability, therefore is it wise to consider the competence of the system as a whole and not individual parts. You can often save on installation costs if you have several components of your system (for example, a furnace and air conditioner) replaced at the same time.