All Part Replacements we perform have a 1 Year Parts and Workmanship Warranty.
If the repair failed due to workmanship, we will complete the repair again at no charge for 1 year from date of repair.
If the repair failed due to a complication from another problem within the system, new charges will apply. *
All new Rheem® equipment we install comes with a 10 Year Limited Parts Warranty from Rheem, and our 1 Year Limited Labor Warranty. Equipment must be registered by purchaser online at Rheem.com within 60 days of installation, and maintenance performed per manufacturer recommendations.
(Also see Extended Warranty)
*Please keep in mind, it is not uncommon for mechanical equipment to have multiple problems happening in various degrees at the same time. One part could be completely seized, while another is just starting to fail, or another defective part actually caused the failure of the seized part . Therefore, it is often necessary to repair one problem before the other issues can be detected. When we repair or replace a part and it restores your equipment to running condition, there is a possibility that your system could still need further repairs in the near future. If this happens, it is not a sign the equipment was not repaired correctly, but that secondary issues were not completely visible at that time. Unfortunately, HVAC systems are degenerative pieces of equipment, and as they near the end of their life span, more and more repairs will be needed. When expensive repairs start to happen frequently, we recommend considering replacing the system with new equipment.
Limited Labor Warranty
The Limited Labor Warranty covers normal labor charges for repair work on the Rheem equipment or boilers installed by Quality West Heating & Cooling if the labor is performed by Quality West Heating & Cooling while owned by the original purchaser, and during normal business hours. Warranty is effective on the date of installation, and ends on the anniversary date of the installation one year later, or for the number of years stated on the installation agreement.
Warranty Limitations: does not cover damage caused by water, fire, weather, natural disaster, acts of God, vandalism, theft, operator error, misuse or neglect. Does not cover cost of repairs performed by other companies, and warranty coverage may be denied as a result of other contractors working on the equipment. Warranty is non-transferable.
It is required that purchaser have the system(s) serviced annually to properly maintain and prevent damage to equipment, which could result in denial of warranty coverage based on neglect of system. Proof of maintenance may be required.
Service agreements are available for an additional charge which provide discounted annual servicing of equipment. It is also required that filters be changed per manufacturer specifications to keep warranty valid.
If purchaser experiences a problem with the equipment, they are to notify Quality West Heating & Cooling, and we will dispatch a technician to perform a diagnostic. If the problem is unfounded, due to operator error or deemed to be as a result of situations excluded by warranty limitations, purchaser will be charged current company rates for a diagnostic service call, plus the fees for any repairs necessary to restore equipment to proper working order. The minimum charge for a diagnostic service call will be $99.00 (after- hours $149.00), and is subject to change without notice.
Additional terms and conditions may apply per the installation agreement.